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Operations Manager
DATE POSTED: July 28, 2022
POSITION: Operations Manager
LOCATION: Flexible, but within one of our branches (Colorado Springs, Burlington, Limon, Lamar, La Junta, or Monte Vista CO)
Farm Credit of Southern Colorado (FCSC) is seeking an Operations Manager to join our team. The chosen candidate will be responsible for managing the entire Operations team. Our Operations team is responsible for customer service, cash management, loan closing and maintenance (including capital markets loans), e-commerce, and facilities. This position is full time, exempt status, working approximately 40 hours a week, and is benefit eligible. Occasional travel will be required to sufficiently support other locations within territory.
Today, the Farm Credit System is one of the strongest, most financially sound lending institutions in the U.S. Its 67 institutions serve our country’s farmers and ranchers, rural America and agribusiness.
Organizational Information
As one of the Farm Credit System’s associations, Farm Credit of Southern Colorado is a robust organization serving 1,300 member / owners in 31 counties throughout Southern Colorado. Over $1 billion in assets, Farm Credit of Southern Colorado’s approximately 70 staff members bring strength to its shareholders and communities.
Farm Credit of Southern Colorado is a member-owned cooperative that provides a wide range of financial products and risk management services for agricultural producers, agribusinesses, and farmland and rural homeowners.
At Farm Credit of Southern Colorado, we believe in creating a culture where teammates enjoy coming to work and feel included. We live this every day by enacting out FIRST principles, Fun, Integrity, Respect, Service, and Trust.
POSITION RESPONSIBILITIES:
Department Leadership and Staff Supervision
• Develop and enforce sound Operational policies and structures for the growth of the Association.
• Create a strong workforce by developing competent individuals on the Operations team.
• Collaborates with heads of other departments to develop best practices for efficient and accurate customer service, credit delivery, and loan servicing.
• Assigns work activities and provides work guidance and direction.
• Approves, manages time, attendance, and employee performance, to include annual goal setting and performance reviews.
Process and Training
• Ensures efficient and accurate processes exist, and are followed, for all Operational functions.
• Exercises Continuous Process Improvement and Lean principles to improve existing processes.
• Directs and assigns staff training to ensure an understanding and expectations of new and improved processes.
Audit and Compliance
• Ensures all processes across all the Operations function meet compliance and regulatory requirements.
• Coordinates and responds to audit requests. Resolves audit findings in a timely and thorough manner.
Cash Desk and Online Banking
• Oversees the Cash Desk function to ensure efficient and accurate movement of money to meet our customer’s needs.
• Manage the Online Banking function to ensure efficient and accurate use of automated customer tools including Online Banking and Remote Deposit.
Capital Markets
• Directs the Capital Markets Operations function to ensure efficient and accurate execution of operational tasks.
Business Planning and Budget
• Aligns available resources across the Operations function to achieve Association goals and meet customer needs.
• Builds comprehensive budgets including employee training, project allowances, and daily operations.
QUALIFYING CHARACTERISTICS
• Bachelor’s degree in a business-related field preferred.
• 5 years of banking related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Working knowledge of banking operations and cash management.
• Working knowledge of banking compliance and regulation.
• Working knowledge of various software programs, including Microsoft Office and Windows.
• Skill in interacting and working effectively with others.
• Skill in oral and written communication, sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences.
• Skill in utilizing a systematic approach to problem solving.
• Skill in researching information to gain knowledge to apply to business challenges.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in advising and guiding individuals to achieve results.
Farm Credit of Southern Colorado is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
The following information is disclosed in compliance with the Colorado Equal Pay for Equal Work Act. Similar positions applied for outside of Colorado will not necessarily receive the same compensation.
Salary Range: $80,000- 95,000
This range is a good-faith and reasonable estimate of the range of possible compensation at the time of this posting. Actual salaries could vary and may be above or below the range as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Variation is based on various factors including but not limited to location, qualifications, experience, operational needs, and other considerations permitted by law. In compliance
with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions. In addition, benefits for this position include medical, dental, vision and life insurance, 401k, tax advantage accounts, paid vacation, sick leave, and parental leave.
FINAL DATE FOR APPLICATION: August 12, 2022
PLEASE EMAIL RESUME AND COVER LETTER TO:
SCHumanResources@aglending.com
Operations Specialist Position - Lamar Office
Lamar Office – Operations Specialist Position
DATE POSTED: July 13, 2022
POSITION: Operations Specialist I
LOCATION: Lamar, CO
Farm Credit of Southern Colorado (FCSC) is seeking an Operations Specialist to join our team. The chosen candidate will be responsible for providing excellent customer service to the Lamar office. This position is full-time, working approximately 40 hours a week, and is benefit eligible. Occasional travel will be required to sufficiently support other locations within the territory.
Organizational Information
As one of the Farm Credit System’s associations, Farm Credit of Southern Colorado is a robust organization with 6 branches, serving 1,300 member-owners in 31 counties throughout Southern Colorado. Over $1 billion in assets, Farm Credit of Southern Colorado’s approximately 85 staff members bring strength to its shareholders and communities.
Farm Credit of Southern Colorado is a member-owned cooperative that provides a wide range of financial products and risk management services for agricultural producers, agribusinesses, and farmland and rural homeowners.
At Farm Credit of Southern Colorado, we believe in creating a culture where teammates enjoy coming to work and feel included. We live this every day by enacting our FIRST principles, Fun, Integrity, Respect, Service, and Trust.
Position Purpose
The Operations Specialist provides excellent customer service by responding to borrowers’ needs and requests in a friendly and timely manner and keeping in compliance with company policies and procedures. The selected candidate will also perform post-closing and cash management tasks and provide location facilities support.
ESSENTIAL RESPONSIBILITIES:
1. Customer Service – Responds to customer inquiries and requests in a timely, gracious manner. Directs incoming call traffic as needed. Recommends, assists, and provides customers direction for eCommerce suite of products.
2. Cash Management – Posts and processes drafts, payments, ACHs, and incoming and outgoing wires. Responsible for running and/or verifying daily reports, and communicating appropriately with Accounting Department. Manages task lists as needed and communicates regularly with the branch staff.
3. Loan Post Closing – Review, book, and disburse closed loans. Files and records legal documents along with perfecting liens.
4. Loan Maintenance – Works in cooperation with borrowers, agents, and staff to monitor and maintain appropriate coverages and documentation on existing loans.
5. Facilities Maintenance – Orders and maintains office supplies. Maintains the office building and grounds through appropriate service representatives.
6. Other duties as required.
QUALIFYING CHARACTERISTICS
- • High School diploma or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- • Excellent customer service skills with knowledge of customer service principles and practices.
- • Knowledge of Word/Excel/PowerPoint/Outlook sufficient to create, update and save basic documents. Ability to learn customized software programs.
- • Skill in oral and written communication, sufficient to exchange information effectively with peers, supervisors, and borrowers.
- • Skill in interacting and working effectively with others, maintaining an organized workspace, and prioritizing assignments to complete work in a timely manner.
- • Skill in listening and conveying awareness of a customer’s problem or issue to find a resolution.
Farm Credit of Southern Colorado is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
The following information is disclosed in compliance with the Colorado Equal Pay for Equal Work Act. Similar positions applied for outside of Colorado will not necessarily receive the same compensation.
Salary Range: $33,000 to $40,000.
This range is a good-faith and reasonable estimate of the range of possible compensation at the time of this posting. Actual salaries could vary and may be above or below the range as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Variation is based on various factors including but not limited to location, qualifications, experience, operational needs, and other considerations permitted by law. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions. In addition, benefits for this position include medical, dental, vision, and life insurance, 401k, tax advantage accounts, paid vacation, sick leave, and parental leave.
FINAL DATE FOR APPLICATION: Open until position is filled.
PLEASE EMAIL YOUR RESUME AND COVER LETTER TO:
SCHumanResources@aglending.com
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Our Purpose. Our Pride.
Your red carpet moment.
We hire superstars. Why not celebrate like it?
When you walk in on your first day, you’ll be greeted by a red carpet, your new employees and friends surrounding you, and thunderous applause.
Our Hiring Process
1. Eligibility
We look for passionate, talented, motivated, and kind people.
We have a commitment to ensure that our customers always come first. As a cooperative, we believe in doing everything we can to make sure our members find success. While lending and providing financing is at the core of what we do every day, to us, it’s more than that. We fight for our partners, we strive to help them in the good times and the bad, and we passionately work towards progressing the future of agriculture and rural America.
2. Application
We pride ourselves on being an employer of choice. While many positions require an agriculture background, we have talented employees in many different departments.
From marketing to training & development, to IT and compliance, we have it all. We believe in hiring the right people and getting out of their way for them to shine and be successful. Don’t see a job opening that you’re passionate about? Still want to be on our team? Send us a message below and tell us how you could fit in our association and help us be successful.
3. Review Process
Once we receive your application, there are many things that are going to happen.
We make sure that every employee we hire is not only a good fit for our company but that we are a good fit for them, too. We put all finalists for positions through screenings, personality tests, phone interviews and more, before we have an in-person interview. We take all factors into consideration, from resume/CV, and cover letter, to how you score on these screening tests.
4. Success
We pick the best and the brightest to work at FCSC.
Our employees are a cut above. To join our family and progress your career, just be yourself. If you have the talent, the character, the values and the experience we are looking for, sit back and relax. We want to spend time getting to know you.
How to nail your interview:
Dress to Impress
While we work in agriculture, we hold a business casual dress code at our company. Remember it is suggested to dress one pay grade higher than the job you are going for.
Be Genuine
If you are in an in-person interview, be yourself! We are trying to get to know you better, hear more about your experience, and see if you’d fit in with our employees. It’s okay if the answer to a question is ‘no’. We care more about your character and your experience than you being the perfect fit!
Be Present
Nothing ruins an interview more than a cell phone, a water bottle, or your own refreshments at the table. Be present. Have no fear, the water and coffee will appear! Beyond setting distractions aside, ask thoughtful questions. Be aware of who we are and what our mission is. (Hint: go check out our About page). Having done some research on our company and our mission and being actively engaged in a conversation will set you up for great success. Remember, a follow-up note after the interview sets you apart from the rest.
Apply Now.
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